This is standard boilerplate, not legal advice, and hasn't been reviewed by a solicitor. It should be checked against how this business actually handles bookings, payments, cancellations and customer data before it goes live - particularly the Privacy Policy section, since real GDPR compliance depends on the specifics of what's actually collected and how it's used.
A booking is confirmed once we've agreed your pick-up point, drop-off point, date, time and fare with you directly - by phone, WhatsApp, email, or through our online form. The fare confirmed at booking is fixed for the journey described; it may need to be re-confirmed if the pick-up point, vehicle type, or passenger/luggage numbers change from what was originally given.
If you need to cancel or change a booking, contact us as early as possible by phone or WhatsApp. Cancellations made with reasonable notice ahead of the pick-up time are not charged; late cancellations or no-shows may be charged in part or in full, reflecting the vehicle and driver time already committed to your journey.
For Luton Airport pickups, we track your flight and adjust your pick-up time automatically for delays, at no extra charge, as described elsewhere on this site.
Please give an accurate passenger and luggage count when booking. We reserve the right to decline to carry luggage or passengers exceeding what was confirmed at booking, or to arrange (and charge for) a larger vehicle if needed.
We carry the insurance required to operate as a private hire vehicle service. Nothing in these terms is intended to exclude or limit liability where it would be unlawful to do so.
These terms are governed by the law of England and Wales.
When you book with us, we collect the information needed to fulfil that booking - typically your name, phone number, email address, and pick-up/drop-off details. If you contact us by phone, email, WhatsApp or the contact form, we hold the details of that conversation to respond to you and keep a record of the booking.
Your information is used to confirm, deliver and, where relevant, invoice your booking, and to contact you about that specific journey (for example, a driver's arrival or a flight-delay update). We do not sell your information to third parties.
We keep booking records for as long as reasonably necessary for business, accounting and legal purposes.
Under UK data protection law, you have the right to ask what personal data we hold about you, to ask us to correct it, and in some circumstances to ask us to delete it. To make a request, contact us using the details on our Contact Us page.
See our separate cookies and other legal information page for details on cookies used on this site.
C Line Cars is a distinguished industry frontrunner, focusing on delivering top-tier taxi and private hire passenger car services across Tunbridge Wells and West Kent.
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